The Data Value Less Talked About: Excellent Customer Service

For many organisations around the world, the most valuable asset in the business is data.

But when it comes to managing their most valuable asset, history shows that there are a number of typical issues and hurdles that arise.

These issues can include:

  • Maintaining consistency, versions and data flow via control mechanisms
  • Navigating complicated data entry systems
  • Sifting through fragmented data
  • Managing multiple sites or projects, particularly in remote areas, and
  • Dealing with knowledge gaps over a project life cycle due to high staff turnover.

When a mine site, environemental group or junior explorer sets out to get their data sorted, there’s one more issue they need to consider.

What type of customer service will they get from their data capture and data management provider?

 

The risks of less optimal service delivery 

Buying a product vs a service

 When appointing a data management provider, many business leaders don’t realise that they’re in fact only buying or renting the use of the product. Important and valuable support services may not be included and they’re unaware at the time how critical the support services are. This means they’re left with a product with potentially costly training and support for the set up and  ongoing management of the system.

Lock in contracts

 When contracts are locked in without the services mapped out, it can be very difficult to get out of the contract to move to a provider which delivers the services you need.

Visibility of fee structures

 If customer service isn’t built into your agreement upfront and you find that you need more support than was projected, it’s likely you’ll be paying extra for it. Transparency is critical and no one wants bill shock.

Slow response times

If data is one of the most valuable assets of a business, then support services need to be fast. If your provider has slow response times to questions or issues, there’s a negative impact to your business operations.

Rigid support structures

You may need a lot of support or you may just need a little bit of support. Scalability and flexibility is key. If the services you receive are rigid and not allowing for your unique circumstances, it may mean you’re achieving a less optimal outcome for your business operations by being forced into someone else’s box.

 

The benefits of excellent customer service

Deeper understanding of your needs

 Excellent customer service means having access to approachable, knowledgeable and patient providers who deeply understand the issues your organisation faces and has the experience to provide meaningful solutions.

Quick response times

 Accurate and immediate data is critical – that’s why the hallmark of excellent customer service is in delivering fast response times with solutions that can quickly eradicate any problems. When something goes wrong, you need someone you can call who can fix it quickly.

Flexible

 Every organisation is different and has a unique set of needs, infrastructure, people and experience. That’s why customer service that is flexible and can adapt to changing needs is paramount.

Reliable

 Reliability is key to excellent customer service. Data accuracy depends on it, which means your bottom line depends on it.

The quality of customer service can make all the difference

 Here at Expedio, delivering accurate, reliable and immediate data for you using our highly innovative Toolbox is our priority. Doing so with superior customer service is what sets us apart from the rest.

Don’t just take our word for it. Discover how we’ve delivered value and excellent customer service for a wide range of other businesses.

Expedio team triples in size to meet growing demand

It’s been an exciting period for the team at Expedio.

In the last two quarters, we’ve seen our team of consultants and support staff rapidly grow to meet demand for always accurate data.

It’s no wonder – having access to immediate and accurate data is critical.

With increasing global demand for advanced data capture and data management, Expedio has been experiencing a significant increase in resource industry participants seeking to get their data sorted.

Our premium service delivers always accurate data

Our clients have confidence in their data, knowing they’re supported by a longstanding team of highly experienced geo-scientists and IT personnel with ‘hands-on’ experience and in-depth understanding of the mining industry.

Our services are set apart from the rest because we’re agile and nimble, resulting in quicker implementations and advanced yet user friendly and cost effective solutions.

Built on the innovative data management platform OCRIS, Expedio delivers streamlined solutions via a single interface integrated with centralised and standardised business rules ensuring  a ‘single source of truth’ across divisions.

Get immediate & accurate data with Expedio

Contact us to discover how your business can benefit from immediate and accurate data delivered with exceptional customer service.

Get in touch on 1300 496 006 or at info@expedio.com.au.

We’re happy to help!

Expedio to support new junior explorer to get their data sorted from the beginning

Expedio is proud to announce it has been appointed as data management provider for new junior explorer Cygnus Gold Limited.

Cygnus Gold Limited has contracted Perth-based Expedio to implement industry best practise data collection and management solutions ahead of their upcoming drilling program. Expedio will manage all geological data requirements for Cygnus including historic open source data from within their project areas.

Cygnus Gold Limited will benefit from outsourcing their IT infrastructure and staffing overheads while having the assurance their data is managed with the highest technical standards and combined centuries of experience from the expert team at Expedio. This support model ensures efficiency and immediate access to data, as well as the adherence to stringent business rules and statutory compliance.

Expedio’s single interface data management solution integrated with centralised and standardised outputs and advanced reports ensure Cygnus Gold Limited is operating from a ‘single source of truth’ across divisions. Expedio’s innovative data logging solution can be used even when offline, which means that Cygnus Gold Limited will be collecting fast, accurate and dependable data no matter what.

“Having access to immediate and accurate geological data delivered by excellent customer service is crucial for mining and exploration companies,” said Lara Groves, Expedio Managing Director. “With an 18-year history of providing cost effective and successful solutions, we’re confident Expedio will be delivering fantastic operational and compliance outcomes for Cygnus Gold Limited now and into the future.”

“Cygnus Gold recognises that having a high quality database and data management systems is critical to the success of the company,” said James Merrillees, Cygnus CEO. “Cygnus is pleased to team up with Expedio at this early stage and we look forward to working together as we build shareholder value through discovery success.”

For media contact information, please refer to our Media Release.

Get immediate & accurate data – how mine sites can remove the wait

Having access to immediate and accurate data is crucial for mining companies to perform.

Data impacts such a wide range of functions across operations and divisions, from Logging Geologists, Geology Supervisors, Plant Operators, Plant Supervisors, Resource Modellers and Mining Engineers.

Enabling accurate and immediate data that is in consistent practical formats, from a single source of truth, and is usable across divisions is more than a ‘nice to have’. It’s critical.

Why is it the case that accurate data is not always immediately available for those who need it most?

Common causes of delays in data

Mine sites around the world face substantial difficulties with their data flow and data management.

As a result, the data can be fragmented and delivered in any number of different formats.

When a non-observational style of geological logging occurs, this creates additional delays and hinders to the flow of data.

Sifting through all of this data, interpreting it, double-checking it and communicating it in a relevant way to the various roles that rely on the data can be labour-intensive and time consuming.

It’s not uncommon for data to be delayed up to the three months in these scenarios.

What is the solution?

  • Mining companies need access to a database they can manage themselves. A self-managed database with external, independent support when required, ensures efficiency and immediate access to data.
  • A data logging solution that can be used offline is vital.
  • Where geologists have to adjust logs to fit standard geological blocks, delays can occur. Standardised interfaces which adjust the logging style of the geologists to an observational technique can reduce data logging time substantially.
  • Implementing a stringent data management process which streamlines the workflow of uploading data from the field logger to the production database, not only ensures accuracy and speed of data, it’s an important part of compliance
  • A single interface data management solution integrated with centralised and standardised business rules ensures a ‘single source of truth’ across divisions.

Get immediate & accurate data with Expedio

Contact us to discover how your business can benefit from immediate and accurate data delivered with exceptional customer service.

Get in touch on 1300 496 006 or at info@expedio.com.au.

We’re happy to help!

First signs of improvement in two years

“It’s absolutely essential that geoscientists experiencing tough employment conditions do not lose contact with their profession, peers and colleagues” AIG President, Mr Mike Erceg

First light at the end of a very long jobless tunnel for Australia’s geos?  READ THE FULL ARTICLE HERE

The jobs outlook for Australia’s geoscientists has shown the first small signs of improvement in two years with the number of professional geoscientists in Australia seeking work or unable to secure satisfactory self-employment, falling fell in the June quarter compared with the preceding period.

The survey received 1095 responses this quarter from an estimated 6,000 geoscientists in Australia, working in all sectors of exploration and mining, government, education, research, environment and a range of other fields of practice.

On a state by state basis, decreases in both unemployment and under-employment were evident in all states except South Australia where unemployment remained static but under-employment  amongst self-employed geoscientists increased.

Geoscientist unemployment and under-employment in Australia June 2009 – June 2016
Geoscientist unemployment and under-employment in Australia June 2009 – June 2016

Case Study – A well-established Diamond mine

Diamond

Case Study

A well-established Canadian diamond mine in the Lac de Gras region, Northern Territories

PROBLEM

  1. Difficulties with data flow and data management
  2. Data was fragmented and in many different formats
  3. A non-observational style of geological logging was causing delays and hindering data flow
  4. 3 month delays to use collected data lead to frustrated geologists and management

SOLUTION

Self-managed database – Expedio introduced a self-managed database solution and provide support

Data Logging: Expedio implemented a data logging solution that could be used offline with a standardised interface that adjusted the logging style of the geologists to an observational technique. This technique reduced logging time as geologists were no longer adjusting logs to fit standard geological blocks

OCRIS Logix: A stringent data management process that streamlined the workflow of uploading data from the field logger to the production database.

OCRIS Model: Expedio’s single interface data management solution integrated with our anywhere logging software centralised and standardised all company data.

Data Management: Expedio removed the frustration of waiting months for valid usable data. Data is now usable within hours of it being collected in the field. This allowed for the collection of analytics on production which identified inefficiencies that could be addressed. Centralising and standardising the data provided Logging Geologist, Geology Supervisor, Plant Operators, Plant Supervisors, Diamond Pickers, Resource Modellers and Mining Engineers access to the most current data set as required.

GBIS/Geobank Optimisation: A decade of experience in optimising GBIS/Geobank systems allowed Expedio to get the most out of the client’s current data management system.

OUTCOME

Support OCRIS Logix was delivered to the client onsite, with remote support by Expedio.

Robust system – The self-managed system has required little to no maintenance since its implementation over 5 years ago.

Validated data – A single source of validated data ensured all departments are using the latest reliable and accurate  data sets.

Reporting – Data is now available to all departments within hours of collection, management can now act decisively regarding their resource and production in real time.

MESSAGE

The driving force behind any data management system is that it delivers Always Accurate Data

expedio

pXRF Reveals Stone-Age Industry with Staggering Output

pXRF Reveals Stone-Age Industry with Staggering Output

ObsidianMine

Under a cloudy winter sky, the eastern slope of Mount Arteni has the dull monotone of a barren wasteland. At 6,715 feet, its spare crest is dwarfed by the snow-capped 13,419-foot summit of nearby Mount Aragats, the highest point in the Republic of Armenia. The only signs of life are ragged clumps of wild grass, bent horizontal in a frigid wind from the high Caucasus.

Then the clouds suddenly break, and Arteni explodes into a dazzling mosaic of sunlit mirrors. Every square foot of ground, as far as the eye can see, is carpeted with fragments of glassy obsidian, many of them chipped and flaked into razor-sharp weapons and tools.

“We are looking at the remains of a gigantic open-air workshop,” says archaeologist Boris Gasparyan of Armenia’s National Institute of Archaeology and Ethnology. Countless blades, hand axes, scrapers, chisels, arrowheads, and spearheads produced at the mountainside “factory” circulated over a vast exchange network that long precedes the oldest recorded instances of formal trade.

Equipped with new technology that can precisely identify the origin of obsidian tools—even down to a single lava vein in a specific volcano—scientists have come to believe that Arteni was a central component in what amounts to a far-reaching Paleolithic arms industry. Its products have been traced north over the Caucasus to present-day Ukraine and west across Anatolia to the Aegean, almost 1,600 miles away.

Estimates of Arteni’s output are staggering. Active production is thought to date back to the Lower Stone Age, when the region’s first skilled artisans were early Neanderthals. Their successors mined the same materials up to 1000 B.C.E. Gasparyan and his Armenian associates, along with their American, Japanese, and European collaborators, have harvested thousands of Paleolithic tools at Arteni and other local sites.

They have barely scratched the surface, he says: “The number of obsidian implements here from different periods, from the Paleolithic to the Bronze and Iron Ages, is impossible to count. It is in the millions.”

Technology’s Windows on the Stone Age

pXRF

Scholars had long recognized the importance of the Caucasus in the saga of human history. But the violent convulsions of the 20th century—two world wars, the Russian Revolution, and the establishment of the Soviet Union, which annexed the region in the 1920s—held research to a minimum. With the Soviet collapse at the end of the 1980s, archaeology came to a complete halt. Although Armenia gained its independence in 1991, more than a decade passed before the extraordinary wealth of its resources was understood.

By 2011, says anthropologist Ellery Frahm of the University of Minnesota, it wasn’t unusual for international teams to collect 500 obsidian artifacts in Armenia in one day, numbers that quickly outran traditional methods.

Frahm met the challenge by refining two key advances in determining the origin of obsidian. The first worked on the principle that trace elements in a sample can be chemically matched to the volcano where it was produced. In effect, it bears a chemical “fingerprint.”

The conventional testing procedure was expensive and time-consuming, depending on specialized laboratories distant from archaeological sites, and requiring that artifacts be ground into a fine powder. Confronted with Armenia’s volume of artifacts, Frahm said, it was crucial “to take sourcing from the realm of ‘white coats’ in a lab to ‘muddy boots’ in the field.”

His solution was the pXRF, a portable x-ray fluorescence instrument with the dimensions and weight of a cordless drill, which can analyze an artifact’s chemical composition in ten seconds without pulverizing it. Although it had been in laboratory use for several years, the device wasn’t employed extensively in the field until 2011, when Frahm began adapting it for Gasparyan-led projects. Since then, he says, “We have analyzed more obsidian specimens than all other prior studies in Armenia combined.”

He followed up in 2014 with a more innovative procedure, developed at Minnesota’s Institute for Rock Magnetism. Frahm and his colleagues focused on tiny black grains of magnetite, an iron oxide with magnetic properties, which are suspended in obsidian and give it its ebony color. Magnetic measurements, explains Frahm, “can reveal how these grains differ in size, shape and composition from one portion of an obsidian flow relative to another part,” he says.

The measurements fine-tune source data dramatically, yielding a far more detailed fingerprint and shedding valuable light on the toolmakers’ work habits. Did they always mine a preferred seam of obsidian, or did they move from one former lava flow to another for reasons that are not yet clear? Put simply, Frahm says, using a term borrowed from the modern arms industry, the goal was to open a window on “Neanderthal procurement strategies in Armenia.”

Original article by Frank Viviano of National Geographic, view the full article here

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Expedio – Always Accurate Data 

Boy, 15, discovers ancient Mayan city using constellations and Google Earth

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I was really surprised and excited when I realised that the most brilliant stars of the constellations matched the largest Maya citiesWilliam Gadoury

DEEP within a dense Central American forest sit the ruins of an ancient city the world forgot.

And it has just been discovered by a precocious 15-year-old boy.

Quebec teenager William Gadoury claims he has discovered a long-lost ancient Mayan city using a clever combination of old-world astronomy and ultra-modern technology.

The inquisitive youngster, who has a deep fascination with ancient Maya, analysed 22 Mayan constellations and realised that the Mayans aligned their 117 cities with the positions of the stars.

It was the first time a researcher had made a direct correlation between the stars and the locations of the Mayan cities, the Journal de Montreal reported.

But William pressed on with his research, eventually coming to realise that there was one star in another constellation that didn’t appear to have a corresponding city.

If his theory and calculations were correct, that would place the missing city in a remote coastal location on the Yucatán Peninsula in Mexico. Using satellite images from the Canadian Space Agency and Google Earth maps, William zeroed in on the precise location — and a pyramid and about thirty ancient buildings were spotted, partially hidden, in the dense forest.

“There are linear features that would suggest there is something underneath that big canopy,”  Canadian Space Agency liaison officer Daniel de Lisle told The Independent.
“There are enough items to suggest it could be a man-made structure.”  William has named the lost city K’aak Chi, or Mouth of Fire. It is believed to be one of the five largest Mayan cities on record.
The discovery has won William praise from space agencies in Canada and Japan as well as NASA. He’s also become a local hero in Quebec.
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Expedio Top Tip – Azimuths and Magnetic Drift

Azimuths and Magnetic Drift

Expedio’s Top Tip for April understanding Azimuths and Magnetic Drift:

DataOcean

Managing azimuths and magnetic drift is very important in maintaining the integrity of your downhole survey data.

Steps in managing azimuths and magnetic drift correctly:

  • Correctly reference azimuths recorded – Is the reading measured in True north, Magnetic north or Grid north. Incorrectly collecting and storing this data will have a massive effects on the quality of the data set.
  • Know the magnetic north to grid north conversion – Magnetic declination tells you the direction of magnetic north, measured from true north, and convergence tells you the direction of grid north, measured from true north. For example countries such as Brazil  have a 23 degree swing between national grid north and magnetic north. Get this wrong and you will miss your target.
  • Be aware of magnetic drift –  Variations in the Earth’s outer core results in changes to the magnetic field and hence the position of the magnetic north and south poles over time.