The Data Value Less Talked About: Excellent Customer Service

For many organisations around the world, the most valuable asset in the business is data.

But when it comes to managing their most valuable asset, history shows that there are a number of typical issues and hurdles that arise.

These issues can include:

  • Maintaining consistency, versions and data flow via control mechanisms
  • Navigating complicated data entry systems
  • Sifting through fragmented data
  • Managing multiple sites or projects, particularly in remote areas, and
  • Dealing with knowledge gaps over a project life cycle due to high staff turnover.

When a mine site, environemental group or junior explorer sets out to get their data sorted, there’s one more issue they need to consider.

What type of customer service will they get from their data capture and data management provider?

 

The risks of less optimal service delivery 

Buying a product vs a service

 When appointing a data management provider, many business leaders don’t realise that they’re in fact only buying or renting the use of the product. Important and valuable support services may not be included and they’re unaware at the time how critical the support services are. This means they’re left with a product with potentially costly training and support for the set up and  ongoing management of the system.

Lock in contracts

 When contracts are locked in without the services mapped out, it can be very difficult to get out of the contract to move to a provider which delivers the services you need.

Visibility of fee structures

 If customer service isn’t built into your agreement upfront and you find that you need more support than was projected, it’s likely you’ll be paying extra for it. Transparency is critical and no one wants bill shock.

Slow response times

If data is one of the most valuable assets of a business, then support services need to be fast. If your provider has slow response times to questions or issues, there’s a negative impact to your business operations.

Rigid support structures

You may need a lot of support or you may just need a little bit of support. Scalability and flexibility is key. If the services you receive are rigid and not allowing for your unique circumstances, it may mean you’re achieving a less optimal outcome for your business operations by being forced into someone else’s box.

 

The benefits of excellent customer service

Deeper understanding of your needs

 Excellent customer service means having access to approachable, knowledgeable and patient providers who deeply understand the issues your organisation faces and has the experience to provide meaningful solutions.

Quick response times

 Accurate and immediate data is critical – that’s why the hallmark of excellent customer service is in delivering fast response times with solutions that can quickly eradicate any problems. When something goes wrong, you need someone you can call who can fix it quickly.

Flexible

 Every organisation is different and has a unique set of needs, infrastructure, people and experience. That’s why customer service that is flexible and can adapt to changing needs is paramount.

Reliable

 Reliability is key to excellent customer service. Data accuracy depends on it, which means your bottom line depends on it.

The quality of customer service can make all the difference

 Here at Expedio, delivering accurate, reliable and immediate data for you using our highly innovative Toolbox is our priority. Doing so with superior customer service is what sets us apart from the rest.

Don’t just take our word for it. Discover how we’ve delivered value and excellent customer service for a wide range of other businesses.

Case Study – A well-established Diamond mine

Diamond

Case Study

A well-established Canadian diamond mine in the Lac de Gras region, Northern Territories

PROBLEM

  1. Difficulties with data flow and data management
  2. Data was fragmented and in many different formats
  3. A non-observational style of geological logging was causing delays and hindering data flow
  4. 3 month delays to use collected data lead to frustrated geologists and management

SOLUTION

Self-managed database – Expedio introduced a self-managed database solution and provide support

Data Logging: Expedio implemented a data logging solution that could be used offline with a standardised interface that adjusted the logging style of the geologists to an observational technique. This technique reduced logging time as geologists were no longer adjusting logs to fit standard geological blocks

OCRIS Logix: A stringent data management process that streamlined the workflow of uploading data from the field logger to the production database.

OCRIS Model: Expedio’s single interface data management solution integrated with our anywhere logging software centralised and standardised all company data.

Data Management: Expedio removed the frustration of waiting months for valid usable data. Data is now usable within hours of it being collected in the field. This allowed for the collection of analytics on production which identified inefficiencies that could be addressed. Centralising and standardising the data provided Logging Geologist, Geology Supervisor, Plant Operators, Plant Supervisors, Diamond Pickers, Resource Modellers and Mining Engineers access to the most current data set as required.

GBIS/Geobank Optimisation: A decade of experience in optimising GBIS/Geobank systems allowed Expedio to get the most out of the client’s current data management system.

OUTCOME

Support OCRIS Logix was delivered to the client onsite, with remote support by Expedio.

Robust system – The self-managed system has required little to no maintenance since its implementation over 5 years ago.

Validated data – A single source of validated data ensured all departments are using the latest reliable and accurate  data sets.

Reporting – Data is now available to all departments within hours of collection, management can now act decisively regarding their resource and production in real time.

MESSAGE

The driving force behind any data management system is that it delivers Always Accurate Data

expedio

Case Study – A large gold miner in North Sumatra

NorthSumatraGoldMine

Case Study

A large gold miner in North Sumatra, Indonesia

PROBLEM

  1. Complicated data entry systems
  2. Non-standard assay management system
  3. Geologist and field staff were logging on paper in the pit
  4. Slow turnaround for grade control data users from capture to reconciliation stages
  5. No consistency and no data flow control mechanisms
  6. Non-compliance: A culture of database schema changes to force non-valid data into the database
  7. Non-compliance: Allowing non-valid data into the database compromised the veracity of the dataset and compounded several major issues within the database
  8. Language and cultural barrier to locate the source of their data issues
  9. Several generations of data consultancies had tried and failed to solve large scale issues in the importing, validating, exporting and reporting of the data.

SOLUTION

Database solution – A self-managed database solution with support from Expedio

OCRIS Mobile: Expedio designed and implemented a robust data capture solution customised with the client’s business rules, validation and formulas. Changes are delivered quickly and easily applied

OCRIS Logix: A stringent data management process from field logging to data management with a full, demonstrable audit trail.

OCRIS Model: Expedio introduced a standardised and secure data management system using Expedio’s own schema design and software configuration optimised for Gbis / Geobank Increased database security controls allowed the company to regain and maintain  the veracity of their database.

Global experience: Years of experience working around the world meant Expedio was able to address cultural and language barriers by building trust with the onsite staff and deliver on our proposed solutions

Custom validation: Customised rules and views ensured non-valid data would be unable to corrupt the new schema. With these rules in place Expedio was able to validate and audit their entire dataset and correct many historic data issues

GBIS/Geobank Optimisation: A decade of experience in optimising GBIS/Geobank systems allowed Expedio to get the most out of the client’s current data management software.

OUTCOME

Data Capture – Field logging process delivering a clean, controlled and rapid flow of data with errors trapped and corrected at the point of capture by the user

Export data on demand – Users can generate ready to use data on demand in standard formats for each production department in addition to automated mailouts of QC data results

Dataset control – Validation rules, views and security permissions

Data Management – By outsourcing the development and support to Expedio, onsite staff can now focus on the day to day data management. The data managers can now provide clean, valid and effective data to the Geologist, Engineers, Metallurgists and Surveyors onsite.

MESSAGE

The driving force behind any data management system is that it delivers Always Accurate Data

expedio

Expedio News – Daily Dashboard Reports

Expedio Monthly News

This was the March 2016 issue of Expedio’s Monthly News. Highlights were:

daily dashboard reports

Daily Dashboard Reports

Introducing customised high level reports for all Expedio clients. The Daily Dashboard Reports are a fully interactive reporting system. It allows executives, managers and supervisors the ability to see live reports on the go.

Key features include:

  • Management reports on the go
  • Drilling and Production summaries
  • Daily budget analysis
  • Interactive, app and web based
  • Fully customisable to your needs

Watch a short demo below of our Interactive Daily Dashboard Reports

Now is the time to upgrade! 
Why migrate sideways when you can migrate upwards to the leading edge OCRIS data management solution. Engage with Expedio and benefit by having access to the latest technology and industry knowledge along with ongoing cost savings that you can’t ignore.

See the full newsletter here

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Expedio – Always Accurate Data

Expedio Top Tip – Data Capture

Data Capture

Expedio’s Top Tip for March better Data Capture:

reusable data jigsaw data capture

Data capture is one of the most important processes in data management. Getting it right at the point of capture will negate many errors before they become a big problem further down the process stream.

A data capture tool should enforce strict standards on a user to only allow valid data to be entered. For example:

  • Enforce company codes – pick lists to fields to ensure adherence to company logging standards and avoid a situation of people creating their own geology codes.
  • Built in validation rules to allow worksheet checks, this provides the ability to define contextual checking of data within and across multiple worksheets. Validations will allow you to check for:
    • Overlapping or missing intervals
    • Invalid dip/azimuth/grid values
    • End depth checking
    • Invalid sample types or groups
    • Contextual or logical checking across data columns
  • Manage data flow – only allowing a user to export data once from a logging tool to avoid a double up in data in the production database and creating an issue of multiple data sets. Which data set is correct?

OCRIS Mobile allows for all of this and more, OCRIS Mobile has an unbeatable range of features combined with rock-solid data validation and management. OCRIS Mobile is the only choice if you want fast, accurate and dependable exploration or mining logging in the field.

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Expedio – Always Accurate Data

RIU Explorers Conference Wrapup

RIU Explorers Conference Wrapup

RIU Explorers Conference

RIU Explorers Conference held last week in Fremantle was a fantastic event for both the technical presentations and an opportunity to reconnect with old friends and colleagues.  The focus this year was on Lithium with a broad spectrum of presenters from junior explorers to major producers, with gold and base metal resource companies also well represented.

The Expedio booth was well attended with a lot of interest and positive feedback for our new interactive dashboard reporting.

Metals X were the recipients of this year’s Craig Oliver Award for general industry excellence and the winner of the Expedio wine prize was Peter Cash from Millennium Minerals. Congratulations to Metals X, Peter Cash and thank you to the event organisers, sponsors and attendees.

RIU Explorers Conference Winner

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Expedio – Always Accurate Data

OCRIS Mobile 3.1.8 Release

OCRIS Mobile 3.1.8 releaseOCRIS mobile

OCRIS Mobile 3.1.8 release is here, providing great new user functionality and improved development to the database engine;

  • The addition of a Site list filter in the selection pane. This allows the user the ability to filter when Site lists become too large.

site list filter

  • Updated the application status text, so that users can immediately see which logger is active.
  • Updated the underlying SQLite engine, this will increase the performance of the underlying database engine by at least 60%.
  • Minor bug fixes.

Learn more about OCRIS here or view a short demonstration video below.

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Expedio – Always Accurate Data

Expedio News – Data Capture, Preparing for the field season

Expedio Monthly News

This was the February 2016 issue of Expedio’s Monthly News. Highlights were;

Preparing for the field season with data capture

Preparing for the field season? 

Drilling, surface sampling or environmental monitoring at Expedio we believe it is the combination of a well-designed data capture solution and a clean data process that delivers always accurate geological data.

We have ready to go field logging modules for drilling, field mapping , Heritage PoW surveys, water management and mine production.  Be up and running within days starting from $1250 for an OCRIS Mobile digital data capture solution;

Data Capture

Rapid data entry – Fast, clean, efficient

  • Low cost and rapid implementation
  • Short learning curve and minimal training
  • ‘On the fly’ data validation with user friendly interactive reports
  • Camera / GPS / Digital Scales / Scanner data feed
  • Fully customisable to your company business rules
  • Compatible with all data management software products
  • Options to bundle with rugged hardware – hire or buy

 Data Management

Our services are expert, accurate, reliable and friendly;

  • Outsource your data management and IT overheads to us
  • Fast turnaround of clean, compliant data and reports
  • PAYG charge model – only pay for data management during your active field season
  • Single , centralised data source – eliminate those clunky spreadsheets and double-handling
  • Data Packaging,  audits and data migration services
  • Plotting
  • Delivery of Always Accurate Data

Come See Us At

RIU Explorers

Wednesday 24 & Thursday 25 February 2016 Esplanade Hotel Fremantle, Western Australia

The RIU Explorers Conference has earned a reputation as the major Australian forum for the resources sector, with mineral exploration companies and emerging new miners. Expedio will be there again this year so pop over and see us at BOOTH #43.

click here to view the full newsletter

Expedio News – Water Management Systems

expedio news

This was the December 2015 issue of Expedio ‘News for You’. Highlights were;

Water Management System

Water Management

Expedio are experts in building comprehensive water management systems run directly from our OCRIS software suite.

  • Time based storage and tracking of multiple data sources
  • Aquifer properties and volume usage
  • Digital downhole logger management
  • Weather station and rainfall gauge data

Our data capture and management solutions allows you to manage a single, centralised system for all exploration, mining and  hydrogeological data including:-

  • Detailed well completion logs
  • Groundwater license summary reports
  • Routine data exports in valid, ready to use formats

Expedio can also produce data exports and well completion logs in the standard GSWA / Government data interchange format specific to the groundwater industry. To find out more visit www.expedio.com.au or email info@expedio.com.au

From all the Expedio team, we would like to wish you and your families a very Merry Christmas & Happy New Year…
…and a successful 2016!

Christmas Tree

To view the full newsletter, click here

neXTek Wrapup

Expedio at neXTek

The neXTek event held on 26 November was busy, well attended and informative – overall a great day for this inaugural event organised by the MineSpace folk.  Many delegates and exhibitors I chatted with really liked the 1 day conference format and the compact exhibition space hosting new and technologically advanced products and services relevant to exploration and mining.  Particular favourites were the underground virtual reality experience, a portable self-contained seismic unit and enterprise level 4G communication networks. The Expedio presentation and OCRIS product demonstrations were well received with a lot of interest from delegates unhappy with their current ‘old-school’ data capture and  management software  products.  Expedio would like to announce Tara French from Regis Resources as the winner of our lovely bottle of McLaren Vale red, congratulations Tara!  Thankyou to all attendees and organisers of neXTek, and we hope to see you all again next year.

Photo supplied by Minespace

Expedio – Always Accurate Data