The Data Value Less Talked About: Excellent Customer Service

For many organisations around the world, the most valuable asset in the business is data.

But when it comes to managing their most valuable asset, history shows that there are a number of typical issues and hurdles that arise.

These issues can include:

  • Maintaining consistency, versions and data flow via control mechanisms
  • Navigating complicated data entry systems
  • Sifting through fragmented data
  • Managing multiple sites or projects, particularly in remote areas, and
  • Dealing with knowledge gaps over a project life cycle due to high staff turnover.

When a mine site, environemental group or junior explorer sets out to get their data sorted, there’s one more issue they need to consider.

What type of customer service will they get from their data capture and data management provider?

 

The risks of less optimal service delivery 

Buying a product vs a service

 When appointing a data management provider, many business leaders don’t realise that they’re in fact only buying or renting the use of the product. Important and valuable support services may not be included and they’re unaware at the time how critical the support services are. This means they’re left with a product with potentially costly training and support for the set up and  ongoing management of the system.

Lock in contracts

 When contracts are locked in without the services mapped out, it can be very difficult to get out of the contract to move to a provider which delivers the services you need.

Visibility of fee structures

 If customer service isn’t built into your agreement upfront and you find that you need more support than was projected, it’s likely you’ll be paying extra for it. Transparency is critical and no one wants bill shock.

Slow response times

If data is one of the most valuable assets of a business, then support services need to be fast. If your provider has slow response times to questions or issues, there’s a negative impact to your business operations.

Rigid support structures

You may need a lot of support or you may just need a little bit of support. Scalability and flexibility is key. If the services you receive are rigid and not allowing for your unique circumstances, it may mean you’re achieving a less optimal outcome for your business operations by being forced into someone else’s box.

 

The benefits of excellent customer service

Deeper understanding of your needs

 Excellent customer service means having access to approachable, knowledgeable and patient providers who deeply understand the issues your organisation faces and has the experience to provide meaningful solutions.

Quick response times

 Accurate and immediate data is critical – that’s why the hallmark of excellent customer service is in delivering fast response times with solutions that can quickly eradicate any problems. When something goes wrong, you need someone you can call who can fix it quickly.

Flexible

 Every organisation is different and has a unique set of needs, infrastructure, people and experience. That’s why customer service that is flexible and can adapt to changing needs is paramount.

Reliable

 Reliability is key to excellent customer service. Data accuracy depends on it, which means your bottom line depends on it.

The quality of customer service can make all the difference

 Here at Expedio, delivering accurate, reliable and immediate data for you using our highly innovative Toolbox is our priority. Doing so with superior customer service is what sets us apart from the rest.

Don’t just take our word for it. Discover how we’ve delivered value and excellent customer service for a wide range of other businesses.

Expedio team triples in size to meet growing demand

It’s been an exciting period for the team at Expedio.

In the last two quarters, we’ve seen our team of consultants and support staff rapidly grow to meet demand for always accurate data.

It’s no wonder – having access to immediate and accurate data is critical.

With increasing global demand for advanced data capture and data management, Expedio has been experiencing a significant increase in resource industry participants seeking to get their data sorted.

Our premium service delivers always accurate data

Our clients have confidence in their data, knowing they’re supported by a longstanding team of highly experienced geo-scientists and IT personnel with ‘hands-on’ experience and in-depth understanding of the mining industry.

Our services are set apart from the rest because we’re agile and nimble, resulting in quicker implementations and advanced yet user friendly and cost effective solutions.

Built on the innovative data management platform OCRIS, Expedio delivers streamlined solutions via a single interface integrated with centralised and standardised business rules ensuring  a ‘single source of truth’ across divisions.

Get immediate & accurate data with Expedio

Contact us to discover how your business can benefit from immediate and accurate data delivered with exceptional customer service.

Get in touch on 1300 496 006 or at info@expedio.com.au.

We’re happy to help!

Expedio to support new junior explorer to get their data sorted from the beginning

Expedio is proud to announce it has been appointed as data management provider for new junior explorer Cygnus Gold Limited.

Cygnus Gold Limited has contracted Perth-based Expedio to implement industry best practise data collection and management solutions ahead of their upcoming drilling program. Expedio will manage all geological data requirements for Cygnus including historic open source data from within their project areas.

Cygnus Gold Limited will benefit from outsourcing their IT infrastructure and staffing overheads while having the assurance their data is managed with the highest technical standards and combined centuries of experience from the expert team at Expedio. This support model ensures efficiency and immediate access to data, as well as the adherence to stringent business rules and statutory compliance.

Expedio’s single interface data management solution integrated with centralised and standardised outputs and advanced reports ensure Cygnus Gold Limited is operating from a ‘single source of truth’ across divisions. Expedio’s innovative data logging solution can be used even when offline, which means that Cygnus Gold Limited will be collecting fast, accurate and dependable data no matter what.

“Having access to immediate and accurate geological data delivered by excellent customer service is crucial for mining and exploration companies,” said Lara Groves, Expedio Managing Director. “With an 18-year history of providing cost effective and successful solutions, we’re confident Expedio will be delivering fantastic operational and compliance outcomes for Cygnus Gold Limited now and into the future.”

“Cygnus Gold recognises that having a high quality database and data management systems is critical to the success of the company,” said James Merrillees, Cygnus CEO. “Cygnus is pleased to team up with Expedio at this early stage and we look forward to working together as we build shareholder value through discovery success.”

For media contact information, please refer to our Media Release.

Get immediate & accurate data – how mine sites can remove the wait

Having access to immediate and accurate data is crucial for mining companies to perform.

Data impacts such a wide range of functions across operations and divisions, from Logging Geologists, Geology Supervisors, Plant Operators, Plant Supervisors, Resource Modellers and Mining Engineers.

Enabling accurate and immediate data that is in consistent practical formats, from a single source of truth, and is usable across divisions is more than a ‘nice to have’. It’s critical.

Why is it the case that accurate data is not always immediately available for those who need it most?

Common causes of delays in data

Mine sites around the world face substantial difficulties with their data flow and data management.

As a result, the data can be fragmented and delivered in any number of different formats.

When a non-observational style of geological logging occurs, this creates additional delays and hinders to the flow of data.

Sifting through all of this data, interpreting it, double-checking it and communicating it in a relevant way to the various roles that rely on the data can be labour-intensive and time consuming.

It’s not uncommon for data to be delayed up to the three months in these scenarios.

What is the solution?

  • Mining companies need access to a database they can manage themselves. A self-managed database with external, independent support when required, ensures efficiency and immediate access to data.
  • A data logging solution that can be used offline is vital.
  • Where geologists have to adjust logs to fit standard geological blocks, delays can occur. Standardised interfaces which adjust the logging style of the geologists to an observational technique can reduce data logging time substantially.
  • Implementing a stringent data management process which streamlines the workflow of uploading data from the field logger to the production database, not only ensures accuracy and speed of data, it’s an important part of compliance
  • A single interface data management solution integrated with centralised and standardised business rules ensures a ‘single source of truth’ across divisions.

Get immediate & accurate data with Expedio

Contact us to discover how your business can benefit from immediate and accurate data delivered with exceptional customer service.

Get in touch on 1300 496 006 or at info@expedio.com.au.

We’re happy to help!

Case Study – A well-established Diamond mine

Diamond

Case Study

A well-established Canadian diamond mine in the Lac de Gras region, Northern Territories

PROBLEM

  1. Difficulties with data flow and data management
  2. Data was fragmented and in many different formats
  3. A non-observational style of geological logging was causing delays and hindering data flow
  4. 3 month delays to use collected data lead to frustrated geologists and management

SOLUTION

Self-managed database – Expedio introduced a self-managed database solution and provide support

Data Logging: Expedio implemented a data logging solution that could be used offline with a standardised interface that adjusted the logging style of the geologists to an observational technique. This technique reduced logging time as geologists were no longer adjusting logs to fit standard geological blocks

OCRIS Logix: A stringent data management process that streamlined the workflow of uploading data from the field logger to the production database.

OCRIS Model: Expedio’s single interface data management solution integrated with our anywhere logging software centralised and standardised all company data.

Data Management: Expedio removed the frustration of waiting months for valid usable data. Data is now usable within hours of it being collected in the field. This allowed for the collection of analytics on production which identified inefficiencies that could be addressed. Centralising and standardising the data provided Logging Geologist, Geology Supervisor, Plant Operators, Plant Supervisors, Diamond Pickers, Resource Modellers and Mining Engineers access to the most current data set as required.

GBIS/Geobank Optimisation: A decade of experience in optimising GBIS/Geobank systems allowed Expedio to get the most out of the client’s current data management system.

OUTCOME

Support OCRIS Logix was delivered to the client onsite, with remote support by Expedio.

Robust system – The self-managed system has required little to no maintenance since its implementation over 5 years ago.

Validated data – A single source of validated data ensured all departments are using the latest reliable and accurate  data sets.

Reporting – Data is now available to all departments within hours of collection, management can now act decisively regarding their resource and production in real time.

MESSAGE

The driving force behind any data management system is that it delivers Always Accurate Data

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Case Study – A large gold miner in North Sumatra

NorthSumatraGoldMine

Case Study

A large gold miner in North Sumatra, Indonesia

PROBLEM

  1. Complicated data entry systems
  2. Non-standard assay management system
  3. Geologist and field staff were logging on paper in the pit
  4. Slow turnaround for grade control data users from capture to reconciliation stages
  5. No consistency and no data flow control mechanisms
  6. Non-compliance: A culture of database schema changes to force non-valid data into the database
  7. Non-compliance: Allowing non-valid data into the database compromised the veracity of the dataset and compounded several major issues within the database
  8. Language and cultural barrier to locate the source of their data issues
  9. Several generations of data consultancies had tried and failed to solve large scale issues in the importing, validating, exporting and reporting of the data.

SOLUTION

Database solution – A self-managed database solution with support from Expedio

OCRIS Mobile: Expedio designed and implemented a robust data capture solution customised with the client’s business rules, validation and formulas. Changes are delivered quickly and easily applied

OCRIS Logix: A stringent data management process from field logging to data management with a full, demonstrable audit trail.

OCRIS Model: Expedio introduced a standardised and secure data management system using Expedio’s own schema design and software configuration optimised for Gbis / Geobank Increased database security controls allowed the company to regain and maintain  the veracity of their database.

Global experience: Years of experience working around the world meant Expedio was able to address cultural and language barriers by building trust with the onsite staff and deliver on our proposed solutions

Custom validation: Customised rules and views ensured non-valid data would be unable to corrupt the new schema. With these rules in place Expedio was able to validate and audit their entire dataset and correct many historic data issues

GBIS/Geobank Optimisation: A decade of experience in optimising GBIS/Geobank systems allowed Expedio to get the most out of the client’s current data management software.

OUTCOME

Data Capture – Field logging process delivering a clean, controlled and rapid flow of data with errors trapped and corrected at the point of capture by the user

Export data on demand – Users can generate ready to use data on demand in standard formats for each production department in addition to automated mailouts of QC data results

Dataset control – Validation rules, views and security permissions

Data Management – By outsourcing the development and support to Expedio, onsite staff can now focus on the day to day data management. The data managers can now provide clean, valid and effective data to the Geologist, Engineers, Metallurgists and Surveyors onsite.

MESSAGE

The driving force behind any data management system is that it delivers Always Accurate Data

expedio

Expedio Top Tip – Code Compliance

Code Compliance

Expedio’s Top Tip for May keeping Code Compliance:

Data Mining Code Compliance

Having inconsistent logging codes within a data set will cause major issues when modelling the data. “how do I use this – I can’t model my geology, how do I put this on a section?”  This can be caused by a field geologists creating there own codes in the field “Im not sure what this is, ill just use ???”

The old data management proverb of “S*** in S*** out” comes to mind.

Enforcing company codes is important, consistency in logging is the key. Having a standard set of codes allows data collected to be consistent from geologist to geologist, Field assistant to Field assistant.

Having a field logging tool that has built in checks for valid numeric ranges and valid logging codes like OCRIS Mobile is essential.

Having a process for adding new codes within your company will kept consistency when new codes are required.

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Expedio – Always Accurate Data 

Case Study – Taking the pain out of Data Management

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Case Study

A small Australian gold and REE explorer with projects in southern Africa

PROBLEM

  1. MS Excel based logging system was struggling to keep data consistent with the multiple versions of logging templates.
  2. No data flow control mechanisms.
  3. Fragmented data that was stored in many different formats including CSV, Access, Mapinfo and AcQuire.
  4. A non-centralised database was causing incomplete datasets to be used in resource estimation reporting. Some lab results were not being used as they were only located during Expedio’s migration process.
  5. Historic data from several previous project owners had created unconformity in the dataset. Local grid conversions have been mismanaged and not correctly implemented to the collar coordinate data.
  6. Lack of in house skills and IT infrastructure.

SOLUTION

Database solution – Expedio hosting with routine extracts and reports to client

OCRIS Operational Unit (OOU): Expedio implemented a centralised fully hosted OCRIS Operational Unit

OCRIS Mobile: Anywhere data logging solution customised with the client’s business rules, validation and formulas,.

OCRIS Toolbox:  Consolidated all data into one database. Using OCRIS Toolbox users can now access a variety of summary activity reports, QC analysis tools and strip log functionality to browse, report and export their data on demand.

OCRIS Logix: A stringent data management process from field logging to data management with a full, demonstrable audit trail.

Expedio Hosting: Expedio hosts one centralised database and manages all of their project data

OUTCOME

Scalable solution – By implementing the OOU the Expedio’s scalable solution will easily grow with the global expansion of the company.

Data Capture – Field logging process delivering a clean, controlled and rapid flow of data with errors trapped and corrected at the point of data capture by the user

Data Management – Regular updates using accurate datasets are always available on short notice, freeing up time for managers to do what they do best, plan, model, interpret and manage their project development, while outsourcing the skills, hosting and IT infrastructure overheads to the experts at Expedio.

Support – 24 hour support ensures the client has peace of mind knowing a solution to any data management challenges can be delivered rapidly avoiding any major issues.

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Expedio – Always Accurate Data

Expedio News – Daily Dashboard Reports

Expedio Monthly News

This was the March 2016 issue of Expedio’s Monthly News. Highlights were:

daily dashboard reports

Daily Dashboard Reports

Introducing customised high level reports for all Expedio clients. The Daily Dashboard Reports are a fully interactive reporting system. It allows executives, managers and supervisors the ability to see live reports on the go.

Key features include:

  • Management reports on the go
  • Drilling and Production summaries
  • Daily budget analysis
  • Interactive, app and web based
  • Fully customisable to your needs

Watch a short demo below of our Interactive Daily Dashboard Reports

Now is the time to upgrade! 
Why migrate sideways when you can migrate upwards to the leading edge OCRIS data management solution. Engage with Expedio and benefit by having access to the latest technology and industry knowledge along with ongoing cost savings that you can’t ignore.

See the full newsletter here

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Expedio – Always Accurate Data

Expedio Top Tip – Data Capture

Data Capture

Expedio’s Top Tip for March better Data Capture:

reusable data jigsaw data capture

Data capture is one of the most important processes in data management. Getting it right at the point of capture will negate many errors before they become a big problem further down the process stream.

A data capture tool should enforce strict standards on a user to only allow valid data to be entered. For example:

  • Enforce company codes – pick lists to fields to ensure adherence to company logging standards and avoid a situation of people creating their own geology codes.
  • Built in validation rules to allow worksheet checks, this provides the ability to define contextual checking of data within and across multiple worksheets. Validations will allow you to check for:
    • Overlapping or missing intervals
    • Invalid dip/azimuth/grid values
    • End depth checking
    • Invalid sample types or groups
    • Contextual or logical checking across data columns
  • Manage data flow – only allowing a user to export data once from a logging tool to avoid a double up in data in the production database and creating an issue of multiple data sets. Which data set is correct?

OCRIS Mobile allows for all of this and more, OCRIS Mobile has an unbeatable range of features combined with rock-solid data validation and management. OCRIS Mobile is the only choice if you want fast, accurate and dependable exploration or mining logging in the field.

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Expedio – Always Accurate Data